June 2019 – Present
I currently lead one of Automattic’s Trust and Safety teams—designing shared processes and structures across products; researching and advising our partnered developer team on tooling improvements that would benefit our work; and empowering team members to do their best work on Tumblr, WordPress.com, WooCommerce, and Jetpack.
Before that, I redesigned the onboarding programs for our product consultants as the lead of Automattic’s Product Consultant Onboarding Team (of which I had previously been a member). This included user research, working with stakeholders across the company to incorporate their priorities; planning and mapping out the programs; creating course and lesson templates that visually scaffolded the learning process; and collaborating directly with the Sensei LMS engineering team around its functionality.
Prior to my work on the onboarding team, I was a Product Consultant for WordPress.com, consulting directly with WordPress.com clients. In this capacity, I helped clients design websites using WordPress, WooCommerce, and a variety of Automattic plugins and integrations in order to achieve their goals using WordPress—while also collaborating with product engineering teams to provide feedback, test features, resolve bugs, and ensure a positive user experience.
June 2011 – Present
I’ve worked with a variety of clients—from individuals, to small businesses, non-profits, schools, and government agencies—to design solutions targeted to help them achieve their goals. A few examples include the Colorado Department of Education, Denver Public Schools, the Trans National Women’s Cycling Team, and the open source brewing project I started, Emperial Brewing. Some examples of my design work can be found on the Designs page.
November 2016 – May 2019
Colorado Department of Education
The largest project I led for the Colorado Department of Education was the redesign of the Colorado Adult Basic Education Certification. This included policy research; stakeholder interviews; ideating a list of “must have” competencies for adult educators in Colorado; the prototyping and development of online, competency-based lessons based on the new competencies; and the creation of alternative pathways for educators to demonstrate their existing competencies. Along the way, I wrote documentation, created development processes, and project managed contracted subject-matter experts.
I also ran the WIOA Colorado learning management system. This included design and support for partner agency courses, troubleshooting, technical fixes, CSS and content layout, and providing training related to best practices in online learning (human-centered design, Universal Design for Learning, distance learning, and other high-impact approaches).
August 2011 – October 2016
Denver Public Schools
While with Denver Public Schools, I led a multi-campus Special Education team, including mentorship/oversight of team members, meeting facilitation, designing shared processes and structures, coordination of data collection initiatives, and advocacy for students with disabilities.
I was also the designer for the Beacon Network Ideation Lab, designing digital assets and online course templates to support teachers with implementing blended learning methods in collaboration with our staff blended learning and data experts.
Prior to that, I supported teachers and other staff in the use of school technology resources, and administered WordPress-based school websites—which included the creation of custom themes, plugin management, troubleshooting, and training for school staff.